Problems with the Pazzo Theme

[claudiabragabh]

Hello!
Three years ago I made a website with the theme Pazzo and it always worked well. The url is gapac.org.br and the problem is on the screen. I talked to my host and he told me to get help from whoever sold the theme to me. Can you help me?

Regards,

Cláudia Braga

[7Theme Support]

Hi,

generally, the problem is the output of the PHP warnings, that’s why your website is not working anymore. Please take a look at the PHP settings in your hosting panel, please deactivate “PHP Errors and Warnings”. Please make also sure to use the most recent version of the theme, it looks like you are using an outdated version.

[claudiabragabh]

Hi,

Thank you for the answer. I would like to know how do I get the theme updates. The theme does not warn that there is an update to be made. Will I have to buy another copy? When I bought Pazzo, I bought it with other themes in a 7theme package. What do I do?

Regards,

Cláudia Braga

[7Theme Support]

Hi,

no, if you bought it on our website you don’t have to buy another copy. Normally you can download it in your account here. Do you remember when you made the purchase?

[claudiabragabh]

Hi,

I bought a package with 30 themes in February 2017. The data I have is these:

Order/Invoice id for this purchase:
Payment Reference: 37924238S5602904D
Invoice #CZMDD
In the attachment: Invoice Number: INV-3651

I will be waiting for a solution.

Regards,

Claudia Braga

[7Theme Support]

Hi,

can you please contact our customer support via info@7theme.net? The support forum is only for technical issues, because of the new data protection rules we cannot answer financial details/details of the purchase in the public forum.

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