I paid for the medium customisation on 21st July, 7 days ago and sent instructions by email. I have heard nothing back and the work hasn’t been done despite that work was estimated to take 1-3 days. I have tried emailing but get no response. Can someone please let me know what is happening with this?
sorry for that. What email have you used to contact us? We checked all but cannot find such a mail…
Hi, The email was sent to email@example.com in reply to an email from Stefan. I paid on 21st July and sent the changes to be made. It was re-sent on 27th. Please let me know which email I should send it to.
strange, because we checked it again and cannot find the mails. Can you send the mail again? Thank you!
I have forwarded the email again for the 3rd time to firstname.lastname@example.org. Please confirm that you have now received it.
we got your message, but only one. Our developer team will start to work as soon as possible, sunday at the latest all is done.
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