Paid Customisation

[debbiec1]

I paid for the medium customisation on 21st July, 7 days ago and sent instructions by email. I have heard nothing back and the work hasn’t been done despite that work was estimated to take 1-3 days. I have tried emailing but get no response. Can someone please let me know what is happening with this?

[7Theme Support]

Hi,

sorry for that. What email have you used to contact us? We checked all but cannot find such a mail…

[debbiec1]

Hi, The email was sent to info@7theme.net in reply to an email from Stefan. I paid on 21st July and sent the changes to be made. It was re-sent on 27th. Please let me know which email I should send it to.

Debbie

[7Theme Support]

Hi Debbie,
strange, because we checked it again and cannot find the mails. Can you send the mail again? Thank you!

[debbiec1]

I have forwarded the email again for the 3rd time to info@7theme.net. Please confirm that you have now received it.

[7Theme Support]

Hi,

we got your message, but only one. Our developer team will start to work as soon as possible, sunday at the latest all is done.

[Author]

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