Home Forums Theme support Form via shortcode: [contact] not sending email. Settings are where?

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This topic contains 11 replies, has 2 voices, and was last updated by  okdnet 1 year, 7 months ago.

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  • In Goldencare there is a simple footer contact form (and a few other locations as well) included with this shortcode:
    [contact]

    Where are the email settings for this??? The form action in the output is
    http://nottherealsite.com/wp-content/themes/goldencare/7league/ajax.php
    but the form isn’t sending an email (or nowhere I have set).

    Do I need to manually edit that file?
    Thanks
    -Owen

    Hi Owen,

    you can find the settings for the mail in WP admin -> Appearance -> Theme Options -> Contact Page -> Contact Emai.

    Normally if there is not set an email, then our script will take the email address of the superadmin account of your WordPress installation.

    I changed those settings. Unfortunately, it’s not working. The forms do nothing when you click submit, and no email is sent!

    I tried the footer forms. I also tried the contct form on the COntact Us page. I checked the HTML outout ofr the action on that form, and it;’s different. That form’s action is
    <form action="http://notmyrealdomain.com/contact-i/" id="contactForm" method="post" _lpchecked="1">

    It’s “does” the same thing…. NOTHING when Submit is clicked (all the data remains, no new page, no confirmation… nothing. WHat’s the problem?

    Again, the form action for the forms in the footer is
    <form action="http://notmyrealdomain.com.com/wp-content/themes/goldencare/7league/ajax.php" id="contactFormWidget" method="post">

    Ok, I dont think the form is the problem, I think there is a javascript error. Please deactivate ALL plugins and try it again, I’m sure it’s working then. Then, activate step by step the plugins and check it everytime if it is working or not to find the plugin with the problem.

    You may be onto something, but I’m not sure it’s the plugins. I checked the console. Initially I had these javascrip errors `VM657:1 POST http://notmyrealdomain.com/wp-content/themes/goldencare/7league/ajax.php 500 (Internal Server Error)
    (anonymous) @ VM657:1
    send @ jquery.js?ver=1.12.4:4
    ajax @ jquery.js?ver=1.12.4:4
    $.fn.ajaxSubmit @ plugins.js?ver=4.8.1:632
    doAjaxSubmit @ plugins.js?ver=4.8.1:1148
    dispatch @ jquery.js?ver=1.12.4:3
    r.handle @ jquery.js?ver=1.12.4:3`
    The only plugin I have activated is IP Geo Block. I just deactivated it and tested again. Now I’m getting this error from the footer contact form VM39:1 POST http://notmyrealdomain.com/wp-content/themes/goldencare/7league/ajax.php 500 (Internal Server Error) and this error from the footer contact us page form POST http://thevillageatcarrollpark.com/contact-i/ 500 (Internal Server Error)

    Actually, this is the entire error from the contact us page form `VM1751:1 POST http://notmyrealdomain.com/contact-i/ 500 (Internal Server Error)
    (anonymous) @ VM1751:1
    send @ jquery.js?ver=1.12.4:4
    ajax @ jquery.js?ver=1.12.4:4
    $.fn.ajaxSubmit @ plugins.js?ver=4.8.1:632
    doAjaxSubmit @ plugins.js?ver=4.8.1:1148
    dispatch @ jquery.js?ver=1.12.4:3
    r.handle @ jquery.js?ver=1.12.4:3`

     JQMIGRATE: Migrate is installed, version 1.4.1
    jquery.cycle.js?ver=4.8.1:22 [cycle] terminating; zero elements found by selector
    VM3407:1 POST http://notmyrealdomain.com/wp-content/themes/goldencare/7league/ajax.php 500 (Internal Server Error)
    (anonymous) @ VM3407:1
    send @ jquery.js?ver=1.12.4:4
    ajax @ jquery.js?ver=1.12.4:4
    $.fn.ajaxSubmit @ plugins.js?ver=4.8.1:632
    doAjaxSubmit @ plugins.js?ver=4.8.1:1148
    dispatch @ jquery.js?ver=1.12.4:3
    r.handle @ jquery.js?ver=1.12.4:3 
    

    Any help is appreciated. I suspect this may be related and help… I found these Server error logs repeatedly (sensitive data changed)

    [Mon Aug 28 20:42:17.109453 2017] [access_compat:error] [pid 27049] [client 000.000.000.000:51371] AH01797: client denied by server configuration: /home/sitename/public_html/xmlrpc.php

    I suspect this is the cause for breaking the Forms POST call to
    POST http://notmyrealdomain.com/wp-content/themes/goldencare/7league/ajax.php

    OK, THIS THEME ALMOST CERTAINLY HAS SOME BUGS causing this.
    Looking further at the server logs, I see these lines right which indicates code issues:

    
    [29-Aug-2017 21:08:53 UTC] PHP Fatal error: Uncaught Error: Call to undefined function eregi() in /home/mysite/public_html/wp-content/themes/goldencare/page-contact.php:21
    Stack trace:
    #0 /home/mysite/public_html/wp-includes/template-loader.php(74): include()
    #1 /home/mysite/public_html/wp-blog-header.php(19): require_once('/home/mysite...')
    #2 /home/mysite/public_html/index.php(17): require('/home/villagecp...')
    #3 {main}
    thrown in /home/mysite/public_html/wp-content/themes/goldencare/page-contact.php on line 21
    

    This would most certainly trigger an error of some sort, including a 500 server error.
    THIS THEME NEEDS AN UPDATE ASAP.

    Hi,

    we fixed the problem with the deprecated php functions already, the most recent version is 1.01, you are still using 1.0. You can download the current version of the theme in your account.

    As soon you update the theme the contact form should work without any problem

    Thanks. I just checked, you are right. Seems it’s the only theme out of all of them I didn’t have the current version for (it wasn’t more than a few weeks ago that I downloaded them all).

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