favicon and logo

[ciampa333]

hi i m having some problems to load a favicon (.ico ) and a logo
with the normal upload and than save ( at the bootom left )
at the end of this procedure
no logo / no favicon
may u suggest the correct ….set up
thanks.

[7Theme Support]

Hi,

after clicking the button, is there the url for the favicon and / or the logo in the input fields?

[ciampa333]

no it not appear.
and when i choose a file in the media….and i click on use this ( i can choise the dimension )
but after that and chosen not remain the url as u asked me..
and saving ..remains nothing.

[7Theme Support]

Ok, that’s strange! Do you use plugins? Can you send us the url and a login for your website, then we can take a look at the backend and help you to solve the problem.

[ciampa333]

may I write here? .everyone can read it ?
or there is a support mail to send credentials?

http://www.homecookingversilia.it/wp-admin

initially

[ciampa333]

i have sent u credentials
via email
in contact form
of your web site ( footer page )

[7Theme Support]

Ok, great. Got the mail, we will have a look at it…

[7Theme Support]

Found the problem, something preset “Nessuna” as default settings (see screenshot). Please click the button “URL FILE”, then the media popup add the url to the file in the input field.

Screenshot:

https://www.dropbox.com/s/cacef4lxs0k4pnq/logo_upload.png?dl=0

[ciampa333]

same problem
i have upload 2 logo
may u take a look
logo 1 and logo 2 but if i upload normally
the logo didn t remain after the save button

[ciampa333]

even thoung there is the left u set when u choice an image
remains the problem not updated

[7Theme Support]

Hi,

we’ve tested it and it’s working. Please click the “URL File” button, then the popup return the correct url

[ciampa333]

so i suppose that my step are not correct when i upload a logo or a picture from the
media

[ciampa333]

unfortunately for me ….i suppose is so difficult to change the icon for logo
may u set a logo a little bit greater ….is so little difficult to see
thanks

[7Theme Support]

There is no problem, we’ve tested it on different server and it’s working always, also without clicking on the second button. We saw that you’ve installed a lot of plugins. Mostly those problems are caused by plugins. But I think it’s not a problem, you can click the button (see our screenshot), then it’s working without any problem.

[Author]

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