Home Forums Theme support Can not download themes

This topic contains 8 replies, has 3 voices, and was last updated by  7Theme Support 9 months, 3 weeks ago.

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  • I can not download my themes from my account

    Hello, i have a question. i have order by paypal a templates from you with order number Product ID: wChBsXkqr22C. Where i can’t downloaded the theme is see the thema not on my account.

    Hi, you purchased the theme via Paypal, but with a debit memo, in this case, Paypal complete the purchase first as soon the payment was made. I checked the purchase, the payment was marked as complete from Paypal, now the purchase is available in your account. Thank you again for your purchase!

    Thank you for your reply but I can not still find the download link of the themes from my account dashboard.

    I can only see the following links; Download Documentation, and Download Demo Content but No Download Link to any of Theme files on my account.

    I also see the status of my payment as Abandoned which is not true in this case. My payment has been successfully and over the years I have had full access to all my themes inside my account dashboard.

    Please check and correct these irregularities.

    Thank you. Counting on your continuous support.

    Regards

    We checked your account, the purchase you made was made with a guest account, that’s why you don’t see it in your account. What is your current username? “benadage” or “BeginOnline”? We’ll add the purchase to your current account

    My username is benadage

    Hi, all done, the themes are now attached to your account

    Thank you. I appreciate you for the superior customer support.

    Cheers

    You are welcome!

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