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we’ve tested it on 7 different accounts from 7 different hosting provider, and it’s always working. I dont know what minimum settings your server has, but they have to increase it, not just the memory limit, also suhosin.request.max_vars, post_max_size and output_buffering. If you want, you can send us again a valid login for your website, then we can take a look at the php.ini settings and tell you what exactly they have to increase