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Hi,
thank you for your post. No worry, we are still in business. Paid services have a typical turn around time of 1 – 3 working days, we also wrote this on the product page:
The demo content installation is already scheduled for today, you already sent us the login information for your website so we can start to work without any problem. As soon as we installed the demo content for you we will inform you via email. Thank you for your patience.