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Hi, thank you for your post. Do you use already WordPress 5.5, or higher? If yes, then maybe there is a Javascript problem. WordPress removed the automatic jQuery migration in version 5.5, which causes a lot of problems for many plugins and themes. We made already updates for all our themes, but it takes some time to test and upload updates for nearly 400 themes.

In the meantime you can install this plugin:

Enable jQuery Migrate Helper

It’s made by WordPress to fix the problems with version 5.5. As soon as you install the plugin it will work without any problem.