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Hi Colin,
generally the image is always as large as you upload it. If you upload an image with 1000 pixel width the theme will show it as an 1000 pixel width image, means on most screens it is too small. We use for all our themes the image width 1920 pixel, this will cover most screens.
If you want, you can send us the link to the page with the problem, then we can take a look at it.