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Hi Anne,
Question 1+2:
First you have to load the theme profile in WP admin -> Appearance -> Theme Profiles, then go to the theme options, make your changes, then save it as a new theme profile in WP admin -> Appearance -> Theme Options and choose this profile for your homepage, then the changes are visible.
3. Do you use the shortcode, widget or the page template?
4. You can upload a blank transparent gif image or go to WordPress admin -> Appearance -> Theme Options -> General -> Extra CSS Content and add this code:
header .inner {
height:110px;
}
(You can change the “110px” to a value of your choice…)